F.A.Q.

Register as a member in JOM Holiday before booking in order to speed up your booking process, company able to collect and save your booking records. You can always login and go to “My Booking” to check/trace your booking.

We receive payment by the following methods: i) Online Payment ~Credit Card – Visa, MasterCard ~MEPS – RHB, Maybank, Public Bank, Hong Leong, CIMB, EON, Bank Islam ~FPX ~Alipay ~Mobile Money ~WEB Cash **Transaction fee is needed: 2.8% ii) Bank Transfer Bank Name: Public Bank Berhad Bank Account No: 3130900312 Bank Account Name: Sanctuary Borneo Travel Agency Sdn Bhd, Kota Kinabalu SWIFT Code: PBBEMYKL Country: Malaysia Bank Branch: City Parade, Centre Point, Kota Kinabalu, Sabah Bank Name: Maybank Berhad Bank Account No: 510198671285 Bank Account Name: Sanctuary Borneo Travel Agency Sdn Bhd, Kota Kinabalu SWIFT Code: MBBEMYKLIN Country: Malaysia Bank Branch: Lintas Square, Kota Kinabalu, Sabah Bank Name: CIMB Bank Berhad Bank Account No: 8007024714 Bank Account Name: Sanctuary Borneo Travel Agency Sdn Bhd, Kota Kinabalu SWIFT Code: CIBBMYKL Country: Malaysia Bank Branch: Api-Api Centre, Kota Kinabalu, Sabah ** Copy of bank slip is required for confirmation once you have done the transaction. Email: admin@jomholiday.com.my / Fax No: 088-265892

Please check your junk/spam mail first because sometimes email service provider may misidentify the confirmation slip as a spam. If there’s still no confirmation slip in your junk/spam mail, kindly leave a message to us at “Contact Us” or email us at admin@jomholiday.com.my We will resend the confirmation slip as soon as possible and we are always ready to assist you.

We are licensed travel agency recognized by Malaysia Tourism Board (KPL/LN: 3998) and incorporated in Kota Kinabalu, Sabah since year 2014. We are having more than 10 years of local tourism experience in Malaysia. We offer and provide varies of tour packages, transfer services and accommodations in Sabah, Kuala Lumpur, Penang and other states in Malaysia. We are the only platform that features day tours and multi-day tours of Malaysia in the market.

SIC tour means you will share the trip and guide with other guests come from different countries. Private tour means you will only travel together with your family, friends, and travel companions.

Please refer to the “INCLUDED” (below general information) and “REMARK” (below the itinerary) for every tour. The services might vary for different tours.

You are requested to fill in pickup and drop off location upon booking, seller will pickup and dropoff based on the location that you provided.

Please write down your special requirements/needs in “ADDITIONAL INFORMATION” column upon booking.

Most of the tours will be conducted by English-speaking guides, unless it is stated. If you need a Chinese-speaking guide, please write down your special request in “ADDITIONAL INFORMATION” upon booking. JOM Holiday will try the best to arrange Chinese-speaking guide for you. (Depends on the availability, surcharge applies)

A confirmation slip will be send to you once your booking has been confirmed. Please refer to the tour company information and contact number listed on the confirmation slip. Other than that, you are always welcome to leave us a message at “Contact Us” or email whenever you need.