Terms of Services

  1. Hotel room prices indicated are strictly for reference only. These prices may vary. Our company shall double check with hotel before booking, if the price is different, your permission will be applied.
  2. "Confirmation Slip" is not a confirmation guarantee; hotel/tour company might cancel your reservation (reservation without deposit) without any notification in advance when there is no vacancy. Nevertheless, our company will pay close attention on the changes of your reservation. If there was a change our company will inform you immediately. To avoid such situation, you are advice to pay full or part of the deposit (according to the policy of each hotel or tour company) for your reservation to be preserved.
  3. All accommodations, packages, tours, car rental and other services may be available at the time of enquiry but it is not being held for you. A request cannot be confirmed until our company receive payments and client personal particulars.
  4. After reporting to you that there are vacancies for reservation, if your booking, payment, and submission of personal details not to be done immediately but a few days later, our company would not guarantee the vacancies still being reserved.
  5. All reservations are suggested to be done at least one week earlier. Our company will send a reminder email 5 days prior to you check in day/travelling day. Besides that, tour company will call to the hotel one day before travelling day.
  6. If there was a change in your plan, kindly put your cancellation forward as soon as possible. You can cancel via email, phone call or login to cancel.
  7. If you cancelled at the time (prior to check in or 12 hours before touring, or didn't attend on time, included late, lose contact, cancel or NO-SHOW), the hotel has the right to impose the staying fees for one night while the tour company has the right to impose 50% of the cancellation fees from each person. Our company will collect payment from you.
  8. The pricing of tour group mostly is Seat In Coach (SIC) basis (unless it's stated in remark). If you required private tour, the pricing will be different.
  9. For the matter of refund, besides the expenses imposed by the hotel/tour company, another 5% of the cancellation charge will be imposed.
  10. Each tour company or hotel has their own policies. Please refer to respective agency/hotel if there was discrepancy on the policy published in our website.
  11. If the personal details provided were untrue, our company has the right to refuse (cancel) your reservation.
  12. In case of any discrepancy between the English and Chinese versions of the terms & conditions, the English version shall prevail.
  13. The contents of website or the rules drew may be incomplete, if you have any confusion, kindly put forward your enquiry. In case of any dispute, our company reserves the right of final decision on all matters.





  1. Our company shall not be liable/guarantee for any travel company or hotel service satisfaction, integrity, facilities ...etc. However, any complaints or suggestions can be conveyed through us.
  2. Our company will not responsible with any tour/room/car which is not reserved via this website, even though the tour/room/car is owned by the same tour company/hotel.
  3. Our company has nothing to do with your safety, property, flight schedule, tour program, and the others.
  4. Each tour may not be 100% executed and may be cancelled due to natural or anthropic factors, for instance: weather, traffic, man power, or transportation. Nevertheless, our company will put forth an effort.
  5. Our company will not responsible for the failure of the tour if there was any mistake in the personal details provided, such as name, contact number, pickup location, passport number, room, tour activities... etc. With regards to this, your reservation will be served as NO-SHOW, there is no refund for such situations.
  6. Tour company, hotel reserves the right to alter the itineraries and/or substitute services with or without prior notice as a result of circumstances beyond their control or it found to be in the best interest of all concerned.
  7. In case of bad weather, landslide, road accident, and other possible situations causing you failed to catch up your flight in same the day, tour company will not responsible to your air ticket, meals & accommodation and relevant expenses which is not in tour service circumference.
  8. Our company will hold the rights to reject any application without further explanation.



Personal Data Protection


This Personal Data Protection Notice ("Notice") describes how Sanctuary Borneo Travel Agency Sdn. Bhd. [and its respective subsidiaries, associate companies and jointly controlled entities] ("the company") uses your Personal Data.

In the event of any conflict between the English and other language versions, the English version shall prevail. The Company shall have the right to modify, update or amend the terms of this Notice at any time by [notifying you and/or placing the updated Notice on the the Company website ("Website") at the following link: http://sabahbooking.com. By continuing to communicate with the Company or use The Company's services following the modifications, updates or amendments to this Notice, such actions shall signify your acceptance of such modifications, updates or amendments.



Collection of Personal Data


  1. "Personal Data" means information about you, from which you are identifiable, including but not limited to your name, identification card number, telephone numbers, address, email address, date of birth, age, gender, photograph, race, ethnic origin, nationality, passport number, social media contact, marital status, information about your company and your designation in your company, credit/debit card details, your flight and travel details, frequent flyer number or other loyalty program membership number, or any information about you which you have provided to the Company in any correspondence or when you engage the Company for services and/or any information about you that has been or may be directly or indirectly collected, stored, used and processed by the Company from time to time. The Company may also collect sensitive personal data such as data relating to your health, religion or other similar beliefs, and you hereby expressly consent to the use of such sensitive personal data, and sensitive personal data will form part of the definition of "Personal Data".
  2. In addition to the Personal Data you provide to the Company directly, the Company may also collect your Personal Data from a variety of sources, including from inquiry forms, application forms, registration forms and/or other similar forms, company searches, corporate documents that may contain your personal data, governmental agencies, when you interact and communicate with the Company at any events, fairs or roadshows, via the Website or otherwise or when you make enquiries. If you do not wish to have cookies placed on your computer while browsing the Website, please set your browsers to refuse cookies before using the Website, with the drawback that certain features of the Website may not function properly without the aid of cookies.
  3. Provision of your Personal Data is mandatory for the Purposes (as outlined below). If you do not provide the Company with your Personal Data, the Company will not be able to provide the services you have requested, such as organising your travel arrangements.



Purposes of Processing


  1. The Company may use and process your Personal Data to provide you the services you have requested, to perform the contract you have entered into with the Company and for the purposes relating to the business and activities of the Company which shall include, without limitation the following ("the Purposes"):-
  • to process your travel arrangements or for matters related to your travel arrangements, including for flight and accommodation bookings, making ground arrangements, purchasing insurance, application of visa, etc;
  • to facilitate your participation in any contests or promotional/marketing events which you have signed up for;
  • to facilitate your participation in loyalty programs;
  • for purposes of billing and payments relating to the services you have requested;
  • to contact and correspond with you regarding various matters pertaining to the services you have requested, such as the status of your travel arrangements, last minute cancellations, etc;
  • to respond to questions, comments and feedback from you;
  • for internal administrative purposes, such as auditing, data analysis, and to improve our services;
  • for purposes of detection, prevention and prosecution of crime;
  • to enforce or defend the Company's legal rights and/or to obtain legal advice;
  • for the Company to comply with its obligations under law whether within or outside Malaysia;

and you agree and consent to the Company using and processing your Personal Data in the manner as identified in this Notice.



Marketing and promotional purposes


  1. Unless you have indicated otherwise, the Company may also use and process your Personal Data for marketing and advertising purposes such as to:-


  • send you communications regarding the Company's latest promotions and services;


  • Contact and inform you about events, fairs or exhibitions which may be of interest to you;


  • conduct market surveys


by way of post, telephone calls, short messaging service (SMS) and/or by email ("Marketing Purposes")

If you do not consent to the Company processing your Personal Data for the Marketing Purposes, please notify the Company using the contact details stated below.

Email : admin@jomholiday.com.my



Transfer of Personal Data



  1. Your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia, such as in the following circumstances:
  • Where travel arrangements have been made in a country outside Malaysia;
  • Where personal information is required to be disclosed to various law enforcement agencies and governments for security, customs and immigration purposes;
  • Where the Company's service providers, contractors, agents or partners are located outside of Malaysia;
  • Where the Company's servers or back-up servers are located outside of Malaysia.


and you understand and consent to the transfer of your Personal Data out of Malaysia as described herein.



Disclosure to Third Parties


  1. Your personal data may be transferred, accessed or disclosed to third parties for the Purposes or for Marketing Purposes. Further, the Company may engage other companies, service providers or individuals to perform functions on the Company's behalf, and consequently may provide access or disclose to your Personal Data to such service providers or third parties. The third parties referred to in this section include (without limitation):-
  • (a) Service providers such as the Company's information technology (IT) service providers;
  • (b) Contractors in order for the Company to complete a transaction on your behalf;
  • (c) Marketing and advertising agencies;
  • (d) Our professional advisors, including our legal advisors, auditors, accountants and consultants;
  • (e) The Company's subsidiaries, associate companies and jointly controlled entities; and
  • (f) Regulatory and governmental authorities in order to comply with statutory and government requirements.


Your Personal Data may also be shared in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up.



Access & Correction Requests and Inquiries


  1. Subject to any exceptions under applicable laws, you may request for access to and/or request correction of your Personal Data, request to limit the processing of your Personal Data for Marketing Purposes and/or make any inquiries regarding your Personal Data by contacting sanctuaryborneo@gmail.com
  2. Please note that if you withdraw your consent for the Company to process your Personal Data for the Purposes, the Company may consequently not be able to transact or contract with you and may be unable to provide you the products or services which you have requested.
  3. In respect of your right to access and/or correct your Personal Data, the Company has the right to refuse your requests to access and/or make any correction to your Personal Data for the reasons permitted under law, such as where the expense of providing access to you is disproportionate to the risks to your or another person's privacy. The Company reserves the right to impose a fee for access of your Personal Data in the amounts as permitted under law.



Links to Third-Party Websites


  1. The Website may contain links to third parties' websites. Please note that the Company is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and the Company is not responsible for the information processing practices or privacy policies of such sites.



Personal Information from Minors and Other Individuals


  1. As a parent or legal guardian, please do not allow the minor (individuals under 18 years of age) under your care to submit Personal Data to the Company. In the event that such Personal Data is provided to the Company, you hereby consent to the processing of the minor's Personal Data as his/her parent or legal guardian and personally accept and agree to be bound by this Notice and take responsibility for his or her actions.
  2. In some circumstances you may have provided personal data relating to other individuals (such as your spouse, family members, colleagues or friends) and in such circumstances you represent and warrant that you are authorised to provide their personal data to the Company and you have obtained their consent for their personal data be processed and used in the manner as set forth in this Notice and they have been alerted to the contents of this Notice.



Acknowledgement and Consent


  1. By communicating with the Company, engaging the Company or using the Company's services, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by the Company as described in this Notice.


Privacy Statement


  1. All online payments will be received by MOLPay, an online payment gateway. Our system will NOT store your initial credit card info on file which means that our company will not be able to automatically charge you for any future payments.